南宁香格里拉酒店服务员工作内容

南宁香格里拉酒店服务员工作内容

• To have complete knowledge on the food / beverage / service available / preparation methods and time in sections appointed.

具备指定餐厅的酒水服务制作方法和时间的全面知识。

• To be aware of SLIM and Hotel standards and policies

了解集团总部和饭店的各项标准及规定，并保证这些标准和规定的正确实施。

• Ensures personal grooming and conduct according to hotel standards.

确保个人仪表和行为符合饭店标准。

• Checks schedule and ensures punctuality at work

检查日程表，确保工作准时。

• Ensures that service / items are prepared according to hotel minimum standards and standard procedures

确保服务/品种符合饭店的基本标准和标准程序

• Checks quality / presentation / temperature of food / beverage / service prior to serving

为客人服务之前，事先检查质量/ 外观/食品温度/ 酒水/ 服务等情况。

• Ensures full mise – en - place is prepared prior to start of operations and replenished afterwards

确保运营之前，已事先做好准备工作， 及时补充存量。

• Check cleanliness of sections prior and after service

为客人提供服务之前或之后，检查本部门的清洁情况。

• Ensure that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage.确保正确操作所有的材料，设备和机械，定期清洁，以便延长使用寿命

• Checks inventory in sections appointed for daily requisition

检查指定部门的库存量，为确定每日申请量做好准备。

• Obtain customer feedback during operations to ensure satisfaction

在运营当中征求客人的反馈意见，确保令客人喜出望外。

• To relay any customer complaints to supervisor

任何客人的投诉都要向上级汇报。

任职要求：

一． 态度端正，善于沟通

二． 吃苦耐劳，热爱酒店行业/服务业

三． 英语基础良好者优先考虑